Emotional Intelligence (EQ) in the Workplace

“Emotional Intelligence is the dimension of intelligence responsible for our ability to manages ourselves and our relationships with others.”

Emotion is an ever-present energy in the workplace. Harnessing this untapped resource in a positive way can have a tremendous impact on the reasoning side of business.

The EQ Competence Framework includes 3 foundational areas: Attitude, Feeling, and Behavior. 

Within these lie three “Personal Intelligences” and three "Interpersonal Intelligences” which can also be thought of as competencies because all of these can be developed by anyone who chooses to develop them.

PERSONAL INTELLIGENCE

• Self-Regard (Attitude) – The degree to which one accepts and values oneself.  To be ‘okay’ with oneself or having limited self-criticism.  “However I am and others are is OK.”
• Self-Awareness (Feeling) – Knowing one’s internal states, preferences, resources, and intuitions.  Includes: emotional awareness, accurate self-assessment and self-confidence.
• Self-Management (Behavior) – Managing one’s internal states, impulses, and resources.  Includes: self-control, trustworthiness, conscientiousness, adaptability, and innovation.

INTERPERSONAL INTELLIGENCE

• Regard for Others (Attitude) – The degree to which a person accepts and values others (distinct from liking or approving of what they might do.)  “However you and others are, is OK.”
• Awareness of Others (Feeling) – Empathy: awareness of others’ feelings, needs, and concerns.  Includes: understanding others, developing others, service orientation, leveraging diversity, and political awareness.
• Relationship Management (Behavior) – Adeptness at inducing desirable responses in others.  Includes: influence, communication, conflict management, leadership, change catalyst, building bonds, collaboration and cooperation, and team capabilities.

IQ has long been an important factor in the business world. However, when we look at the most successful leaders, we see more than IQ—we see EQ.  

• EQ is responsible for 58% of performance in ALL types of jobs.
  
• 90% of top performers have high EQ.
  
• (Source: Talent Smart, EI 2.0)
  

Know someone who needs to beef up their emotional intelligence muscle? With LEAP, the Leadership Acceleration Program, we work with managers/leaders on these very things.

Register for an upcoming webinar to learn more about how LEAP grows leaders.

REGISTER

Submit your application to find out if LEAP is right for you.

APPLY

Do your leaders need to develop more in the EI/EQ department?

ASSESS

---