1. STOP – When you sense you’re being ‘triggered’ or know what your triggers are and want to interrupt the pattern so you’re not sucked into an emotional or ineffective response.
2. FOCUS on breathing. Get oxygen to the brain in order to function most effectively.
3. REFRAME the assumptions and REGAIN perspective. Work to suspend judgment and keep from jumping to conclusions. Be curious and move away from “right/wrong” thinking. Questions such as these will help:
Know someone who needs to beef up their emotional intelligence muscle? With LEAP, the Leadership Acceleration Program, we work with managers/leaders to do just that.
Lynda Silsbee is Founder and President of the Alliance for Leadership Acceleration. She has spent more than 30 years creating and leading high performance teams. Along with the other LEAP Certified Coaches, she reports that helping managers make the LEAP to leader is one of the most fulfilling aspects of her work.